Privacy Policy – The Wheatsheaf Bramley

Effective Date: 02/11/2024

At The Wheatsheaf Bramley, we are committed to protecting your privacy and handling your personal data responsibly and in accordance with the General Data Protection Regulation (GDPR). This policy explains how we collect, use, and protect your information when you interact with us.

1. Data Controller

The Wheatsheaf Bramley

High Street, Bramley, Guildford, Surrey GU5 0HB

Email: tbmholdingsltd@outlook.com

Phone: 01483 976401

2. What Personal Data We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Booking details (e.g. check-in/out dates, number of guests)
• Dog policy consent (if applicable)
• Special requests (e.g. dietary, accessibility)

3. How We Collect Data

We collect data when you:

• Book a room with us (directly or via third-party platforms)
• Contact us via phone, email, or our website
• Sign up for offers or updates

4. Why We Use Your Data

We use your information to:

• Manage and confirm bookings
• Communicate with you about your stay
• Meet legal and tax obligations
• Send relevant service updates or information

5. Sharing Your Data

Your data may be shared with trusted third parties when necessary, including:

• Booking platforms (e.g. Booking.com, Airbnb)
• Payment processors
• Legal or tax authorities if required
  We do not sell or share your data for marketing purposes.

6. Data Retention

We retain your data only as long as necessary, usually for up to 3 years after your last booking, unless legal requirements dictate otherwise.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to data processing
• Withdraw consent at any time
• Lodge a complaint with the ICO (Information Commissioner's Office)

To exercise these rights, contact us via email or phone.

8. How We Protect Your Data

We take reasonable steps to protect your data, including:

• Secure, password-protected systems
• Restricted access to booking information
• Regular device and software maintenance

9. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website or upon request.